Resetting Your Password

If you signed up with email and password, you can set a new password from the login page. Use the same steps to change a password you still know.

To reset your password

1
Open the login page
Next to Forgot your password?, click Reset it.
2
Enter your account email
If an account uses that email, a 6-digit verification code is sent to it.
3
Enter the code and a new password
Check spam and junk folders if the email does not arrive.
4
Sign in
Use your new password on the login page.

Good to know

  • A code is valid for 1 hour and allows 5 attempts. If you run out of attempts, wait until the code expires, then request a new one.
  • A password must be 8–64 characters with uppercase and lowercase letters, plus a number or symbol.
  • Resetting your password signs you out on every device.
  • If you signed up with Google or another provider, sign in with that provider instead. See Login Method & Account Access.

Still need help?