Account & Billing

Common Issues & Solutions

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MessageMeaningFix
Please fill out the empty fieldsRequired fields are emptyComplete every required field and try again.
Please insert a valid email.The email address is not validCheck the email format and re-enter it.
Use 8–64 characters, uppercase and lowercase letters, and at least one number or symbol.Password requirements are not metUse 8–64 characters, mixed case, and at least one number or symbol.
You must have an active plan to download.Trial accounts can download only their own generationsOpen My Generations and download a completed generation you created. Upgrade to a full paid plan to download eligible generations from other creators.
Must have an active planThe action requires a current paid subscriptionSubscribe to Pro, Platinum, or Diamond before using this feature.
You don't have enough creditsYour credit balance is too lowBuy extra credits, upgrade your plan, or wait for your refill.
You have used all Pro videos for this billing monthThe paid term's Pro video allowance is exhaustedWait for the billing-month reset shown in the message, or upgrade to Platinum or Diamond.
You already have this subscriptionYou selected your current planChoose a different plan.
Please wait a few seconds and try againA temporary payment or server issue occurredWait briefly, then retry the action.
Please cancel your current subscription firstA CCBill-origin subscription is blocking the plan switchGo to Plans → My Plan and cancel the current CCBill subscription first.
Image can be maximum 3 MBThe uploaded generator image is too largeCompress or resize the image below 3 MB.
Images can be maximum 8 MBOne or more training images are too largeCompress each training image below 8 MB.
We have to first verify the identity above.Model verification is not completeComplete verification at seduced.com/become-a-model.
We are sorry, this feature is restricted to Platinum and Diamond membersThe feature requires Platinum or DiamondUpgrade to Platinum or Diamond to use it.
Not available for EU customersThe feature is restricted by regionUse another available payment or platform option.
Image is under review, please wait a few hours.The image is still in moderationWait for moderation to complete before using it.
Not enough creditsYour credit balance is too lowBuy extra credits or choose a lower-cost generation.
You must have an active plan to purchase additional credits.Extra credits require a current paid subscriptionSubscribe to Pro, Platinum, or Diamond before buying credits.

User-facing issues

IssueWhat to do
Out of creditsUse Get more credits, upgrade your plan, or request a refill if your plan and generation qualify.
Generation failedTry again. Temporary server issues can happen. Also check your prompt for policy violations.
Image has a watermarkGenerations made during the 2-Day Trial are watermarked. Pro, Platinum, and Diamond provide watermark-free generations.
Video duration limitEligible limited Pro offers support up to 5 seconds and Platinum up to 6 seconds. Diamond supports up to 18 seconds with Animate V4.2; other Animate versions support up to 10 seconds per generation. Eligible earlier paid Pro terms retain 5 seconds until that term expires; Pro terms without a displayed video allowance cannot generate video.
Can't use face replicationFace replication requires model verification and payment via Epoch or Cryptocurrency.
VAT ID errorMake sure your VAT number is valid for cross-border EU transactions.
Can't generate celebritiesImages of real public figures without consent are prohibited.
Private generations visible?No. Private generations are not shown to other users, in the feed, or in discovery.

Transaction limit

Maximum 5 transactions / $300 USD per 7-day period. Wait for the limit to auto-reset.

Image upload failures

  • Disable VPN
  • Accepted formats: JPEG, PNG, WEBP
  • Maximum file size: 6 MB
  • Minimum resolution: 768 × 768 px

Still need help?

Use the support center for account, billing, platform, or privacy help.