Account & Billing

Common Issues & Solutions

Work in progressWe are still adding and refining Help Center articles.
MessageMeaningFix
Please fill out the empty fieldsRequired fields are emptyComplete every required field and try again.
Please insert a valid email.The email address is not validCheck the email format and re-enter it.
Please choose a strong password: at least 1 uppercase letter, 1 lowercase, 1 number.Password is too weakUse uppercase and lowercase letters plus at least one number.
Must have an active planThe action requires a paid planSubscribe to an active plan before using this feature.
You don't have enough creditsYour credit balance is too lowBuy extra credits, upgrade your plan, or wait for your refill.
You already have this subscriptionYou selected your current planChoose a different plan.
Please wait a few seconds and try againA temporary payment or server issue occurredWait briefly, then retry the action.
Please cancel your current subscription firstA CCBill-origin subscription is blocking the plan switchGo to Plans → My Plan and cancel the current CCBill subscription first.
Image can be maximum 3 MBThe uploaded generator image is too largeCompress or resize the image below 3 MB.
Images can be maximum 8 MBOne or more training images are too largeCompress each training image below 8 MB.
We have to first verify the identity above.Model verification is not completeComplete verification at seduced.com/become-a-model.
We are sorry, this feature is restricted to Platinum and Diamond membersThe feature requires Platinum or DiamondUpgrade to Platinum or Diamond to use it.
Not available for EU customersThe feature is restricted by regionUse another available payment or platform option.
Image is under review, please wait a few hours.The image is still in moderationWait for moderation to complete before using it.
Not enough creditsYour credit balance is too lowBuy extra credits or choose a lower-cost generation.
You must have an active plan to purchase additional credits.Extra credits require an active planSubscribe to a paid plan before buying credits.

User-facing issues

IssueWhat to do
Out of creditsBuy extra credits from the Credits page, upgrade your plan, or request a refill if your plan and generation qualify.
Generation failedTry again. Temporary server issues can happen. Also check your prompt for policy violations.
Image has a watermarkWatermarks appear on Basic and Trial plans. Upgrade to Pro or higher for watermark-free generations.
Video is too shortVideo duration is plan-limited: Platinum supports up to 6 seconds, Diamond supports up to 10 seconds.
Can't use face replicationFace replication requires model verification and payment via Epoch or Cryptocurrency.
VAT ID errorMake sure your VAT number is valid for cross-border EU transactions.
Can't generate celebritiesImages of real public figures without consent are prohibited.
Private generations visible?No. Private generations are not shown to other users, in the feed, or in discovery.

Transaction limit

Maximum 5 transactions / $300 USD per 7-day period. Wait for the limit to auto-reset.

Image upload failures

  • Disable VPN
  • Accepted formats: JPEG, PNG, WEBP
  • Maximum file size: 6 MB
  • Minimum resolution: 768 × 768 px

Still need help?

Use the support center for account, billing, or platform help, or email us directly.