Crypto payments are one-time payments processed through NowPayments. Access is applied when NowPayments marks the payment as finished or reports a sufficiently paid partial payment. A confirmed status can mean the transaction was seen on the network, but it does not always mean Seduced received the full checkout amount.
Before contacting support
- Confirm the payment is complete on the crypto network, not just broadcast.
- Check that NowPayments shows the full amount received, not only a confirmed transaction.
- Wait a few minutes after confirmation, then refresh your account.
- Check that the correct coin and network were used at checkout.
What support needs
Include the NowPayments payment ID, order ID, transaction hash, coin, and network if available. This lets Seduced compare the expected checkout amount with what NowPayments reports as actually received. If the amount received is below the checkout amount, access cannot be applied until the correct amount is sent or NowPayments resolves the payment issue.
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Important: Do not send seed phrases, private keys, wallet passwords, or full payment credentials.